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shipping & returns

shipping policy

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* Overnight Shipping - Orders placed before 1PM PST will be shipped same business day via 1-business day overnight shipping. If placed after 1PM PST, orders will ship on the next business day.  

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** In-Transit Time - Starts when your order has been shipped, and does not include standard processing time of up to 2 business days. Business days do not include Saturdays, Sundays, or US Holidays. For information on anticipated delivery (inclusive of processing and transit times), please refer to our Shipping Policy Page. 

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*** Free Shipping Promotion - Orders must equal or exceed the amount shown after all discounts and coupons have been applied to qualify for the promotion.

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**** DHL Express Shipments - DHL Express shipping methods do not include Duties or Taxes. Duties and Taxes are subject to being collected at the time of delivery by the carrier. Additionally, DHL Express Overnight shipments placed for Canada will only ship via Overnight if placed before 4PM EST. If placed after 4PM EST, orders will ship on the next business day

return & exchange policy

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  • Exchange available for unused product for equal priced items
     

  • You will be responsible for covering the shipping costs to return your item(s).
     

  • Items must be sent back within 30 days of the delivery date.
     

  • Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.
     

  • Sale Items are Final and can not be exchange or return
     

  • Please allow 5-7 business days for us to process your return once it is received
     

  • Braid by Reine is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

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